Customer Care Advisor
Job No:
CAP2305
Location:
Holden Hill
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader of the collision repair industry, specialising in small, medium, and larger repairs. We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.
About the role:
We are currently seeking experienced, results focused Customer Service professionals to join our teams at Holden Hill (Fulltime 8-4) and Mile End (Part time 5 hours per day).
Hours of work are between 7am-5pm with flexibility when needed.
In a busy but fun environment, you will be the first point of contact for our customers, instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to):
- Ensuring the environment is always customer friendly
- Providing a professional service during all customer interactions and managing the customers return to collect their vehicle
- Contacting customer to ensure that they are satisfied with their SMART experience
To be Considered you will:
- Have previous experience in a customer facing, fast paced environment
- Strive to achieve a positive customer experience in every interaction
- Be organised and have great time management skills
- Build rapport in person as well as over the phone
- Successful applicants need to be customer focused and take pride in their interactions
What we offer you!
- Stability: We have grown exponentially over our 10 years of operation and are continuing on an upwards trajectory with no signs of slowing down. This means stability and career opportunities are readily available for the right applicants!
- Attractive Remuneration: Our success is our people, which is why we offer attractive remuneration commensurate of experience.
- State of the Art Technology and Equipment: Working at S.M.A.R.T will give you access to state of the art accident repair technology and equipment. Exceedingly advanced and unmatched by our competitors, our technology and equipment enable the completion of quality repairs each and every time, all in as little as 3 days.
- Employee Rewards Program: Our program, S.M.A.R.T Rewards, has been specifically designed to benefit our employees who can enjoy discounts on groceries, clothing, fuel, holidays, and more!
- Refer a Friend Program: Refer to us one of your skilled friends and be generously rewarded.
- Work-life Balance: At S.M.A.R.T we know how important work-life balance is. We have a very supportive management team and there is NO WEEKEND work, ever!
- Career Progression: Genuine opportunity to develop and do more with your career if that’s your ambition, we will support you getting there.
- Monthly BBQ’s: Lunch on us once a month!
To apply, click ‘Apply Now’, or phone Richard on 0479 069 264 for more information.